Returns & Exchanges

At Shokz, we stand behind the quality of our bone conduction technology and offer a 30-day money-back guarantee for all orders placed through our official website. If you are not completely satisfied with your audio experience, you may return your product for a full refund or exchange within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online Return Center and enter your order number and email address to start the process.

• 2.
  Print Your Shipping Label

  Once approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled securely.

• 3.
  Pack and Ship

  Place your Shokz headphones and all original accessories back into their packaging and drop the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.