Frequently Asked Questions
Everything you need to know about your Shokz experience.
What is bone conduction technology?
Bone conduction technology delivers sound through your cheekbones directly to your inner ear, leaving your eardrums open to the environment for safer, more comfortable listening.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout.
Are Shokz headphones waterproof?
Most models feature an IP55 or IP67 rating, making them sweatproof and water-resistant. The OpenSwim model is specifically designed with an IP68 rating for fully submerged swimming.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.
How do I pair my headphones with my device?
Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds until the LED flashes red and blue, then select your Shokz model in your device's Bluetooth settings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.